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FREQUENTLY ASKED QUESTIONS.
Orders & Shipping
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Can I change my shipping address after placing an order?
Once an order has been placed, we are unable to change the shipping address. Please ensure all information is correct before completing your purchase.
What is the current status of my order?
Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
What is the delivery time of my order?
| REGION. | DELIVERY DAYS. | SHIPPING COSTS. |
| Netherlands | 3 - 5* | € 6.41 - € 6.91 |
| Belgium | 3 - 5* | € 9.50 |
| EU | 3 - 7* | € 13.00 |
| United Kingdom | 3 - 10* | £ 15.00 |
| United States | 3 -10* | $ 25.00 |
| Rest of the World | 3 - 10* | € 23.00 |
*business days
What should I do if my package is lost?
If your package has been lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
How can I qualify for free shipping?
Free standard shipping is available for orders over €150 worldwide.
Returns
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What is your return policy?
We offer refunds for returned goods in their original, unworn, and unused condition within 14 days of receipt.
Click here to start your return process
1. Access the Sumibu Returns Center
Click here to visit our Returns Center. You will need to provide the email address used to place your order.
2. Submit Return Authorization Request
Once on the Returns Center page, request a return for the item(s) you wish to return.
3. Select Item(s) for Return
After entering your email address, select the specific item(s) you wish to return.
4. Receive Confirmation Email with Shipping Instructions
Once you've completed the return authorization request and selected the item(s), you will receive an email with detailed shipping instructions to guide you through the return process.
Non-returnable Goods
Please note that the following items cannot be returned:
- Socks
- Earrings
- Sale Products
Need Help?
If you encounter any issues or have further questions, please reach out to our customer support team. We are more than happy to assist you.
What are the expenses of returning?
Please note that return shipments are at your own expense.
We'll deduct the cost of return shipping fees from your refund, and we recommend using recorded delivery.
Return costs is the same as your shipping costs.
PAYMENTS
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What are the available payment methods?
Apple pay
Google Pay
iDeal
Maestro
Mastercard
PayPal
ShopPay
UnionPay
VISA
Will there be any additional costs to my order?
Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges.
Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Sumibu.
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