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Orders & Shipping

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I've just placed an order, is it still possible to modify or cancel my order?

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

What is the current status of my order?

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

Click here to track your order!

What is the delivery time of my order?

 

REGION

 DELIVERY 

DAYS

Netherlands

Mailbox

1-5

Netherlands 

Parcel

1-5
Belgium 3 - 5
Rest of World 3 - 15
FREE SHIPPING ABOVE 100
SHIPPING RATE IS CALCULATED AT CHECKOUT
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Returns

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What is your return policy?

What are the expenses of returning?

Please note that return shipments are at your own expense.

We'll deduct the cost of return shipping fees from your refund, and we recommend using recorded delivery.

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PAYMENTS

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What are the available payment methods?

iDeal

CreditCard

PayPal

Apple Pay

ShopPay

Will there be any additional costs to my order?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges.

Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Sumibu.