Product Returns

Return Eligibility

We offer refunds for returned goods in their original, unworn, and unused condition within 14 days of receipt.

Important: The cost of return shipping will be deducted from your refund.

How to Initiate a Return

Follow these simple steps to start your return process:

1. Access the Sumibu Returns Center

Click here to visit our Returns Center. You will need to provide the email address used to place your order.

2. Submit Return Authorization Request

Once on the Returns Center page, request a return for the item(s) you wish to return.

3. Select Item(s) for Return

After entering your email address, select the specific item(s) you wish to return.

4. Receive Confirmation Email with Shipping Instructions

Once you've completed the return authorization request and selected the item(s), you will receive an email with detailed shipping instructions to guide you through the return process.

Non-returnable Goods

Please note that the following items cannot be returned:
  • Socks
  • Earrings
  • Sale Products

Need Help?

If you encounter any issues or have further questions, please reach out to our customer support team. We are more than happy to assist you.